- SHIPPING
- Do you ship internationally?
Yes we do ship internationally (almost half of our orders are shipped to international customers). For most of the orders that we ship internationally we use a USPS Priority Mail Flat Rate Box with the dimensions of 11-7/8" x 3-3/8" x 13-5/8". This box offers a flat international priority mail rate of $23.95 to Canada / Mexico and $38.95 to all other countries. For an exact shipping estimate please contact us at shipping@doanepaper.com with an idea of what products you would like to order.
- What are your U.S. domestic shipping rates? Order Total......Shipping Charge
- How is my U.S. domestic order shipped?
All U.S. domestic orders are shipped via USPS First Class or USPS Priority Mail. Orders that weigh less than 13 oz. will be shipped USPS First Class. Orders that weigh more than 13 oz. will be shipped USPS Priority Mail. Regardless of shipping method all orders are shipped with USPS delivery confirmation.
- What if USPS loses my order?
Doane Paper will be more than happy to offer you a USPS receipt with your delivery confirmation number as proof that your order was shipped but we will not issue refunds or exchanges for any lost order that is due to USPS error.
- Do you offer refunds or exchanges?
Yes we offer a 15 day refund / exchange on all unopened products with proof of original purchase.
- PAYMENT
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- WHOLESALE and CUSTOM PRODUCTS
- Do you have a wholesale program for Doane Paper goods?
Yes we do. The initial wholesale minimum order is set at $400 for approved dealers. Please email us at sales@doanepaper.com for pricing and wholesale dealer info.
- Do you offer custom covers for the Doane Paper Utility Notebook?
Yes we do offer custom covers for the DP Utility Notebook. Click Here For Program Info.
$0.00 to $9.50......$4.00
$9.51 to $19.89......$7.00
$19.90 to $39.99......$10.00
$40.00 and up......FREE